Ford Taurus Owners Manual: SYNC®


Make sure you review your device’s manual before using it with SYNC.


The SYNC support team is available to help you with any questions you cannot answer on your own.

Monday-Saturday, 8:30am-9:00pm EST.

Sunday, 10:30am-7:30pm EST.

In the United States, call: 1–800–392–3673.

In Canada, call: 1–800–565–3673.

Times are subject to change due to holidays.

SYNC Owner Account

Why do I need a SYNC owner account? • Required to activate Vehicle Health Report and to view the reports online.

• Required to activate the subscription-based SYNC Services and to personalize your Saved Points and Favorites.

• Essential for keeping up with the latest software downloads available for SYNC.

• Access to customer support for any questions you may have.

Driving Restrictions

For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h).

Safety Information


Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible.

Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

When using SYNC: • Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your vehicle during extreme conditions as it could cause them damage. See your device’s manual for further information.

• Do not attempt to service or repair the system. See your authorized dealer.

For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).

Make sure that you review your device’s manual before using it with SYNC.

Privacy Information

When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content.

The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.

The cellular profile, media device index, and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.


This system helps you control many features using voice commands.

This allows you to keep your hands on the wheel and focus on what is in front of you.

Initiating a Voice Session

Push the voice icon; a tone sounds and Listening appears in the

Push the voice icon; a tone sounds and Listening appears in the display. Say any of the following:

*If equipped, U.S. only.

*If equipped, U.S. only.

System Interaction and Feedback

The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback.

The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.

Adjusting the Interaction Level

“Voice settings”, then Push the voice icon; when prompted, say
“Voice settings”, then any of the following:

The system defaults to the standard interaction mode.

The system defaults to the standard interaction mode.

Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. (For example, the system may ask “Phone, is that correct?”) If turned off, the system simply makes a best guess as to what you requested and you may still occasionally be asked to confirm settings.

The system creates candidate lists when it has the same confidence level

The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, you may be prompted with as many as four possibilities for clarification.

For example, “Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe.”

Helpful Hints

Helpful Hints

• Make sure the interior of the vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.

• Speak naturally, without long pauses between words.

• At any time you can interrupt the system while it is speaking by pressing the voice icon.


Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone’s functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call

• Ending a call

• Using privacy mode

• Dialing a number

• Redialing

• Call waiting notification

• Caller ID.

Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone’s compatibility, see your phone’s user manual and visit, or

USB port
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the ...

Pairing your phone for the first time
Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cellular phone. Note: Make sure the vehicle ignition and radio are turned on and the transmission is in p ...

Other materials:

Automatic transmission WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the off position and remove the key whenever you leave your vehicle. Your vehicle has been designed to improve fuel economy by reducing fuel usage while co ...

Interior mirrors
WARNING: Do not adjust the mirror when your vehicle is moving. Note: Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia based cleaning products. You can adjust the interior mirror to your preference. Some mirrors also have a second pivot p ...

Remote start climate operation (if equipped)
The climate control system adjusts the cabin temperature during remote start. You cannot adjust the system during remote start operation. In addition, the SYNC display and other displays remain blank during remote start operation. Turn the ignition on to return the system to its previous sett ...