This pertains to vehicles delivered to authorized Canadian dealers.
In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.
Reporting safety defects (U.S. only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in the Getting ...
Getting assistance outside the u.S. And canada
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find u ...
Other materials:
Identification Codes
Vehicle Identification Number (VIN)
Vehicle Identification Number (VIN) Locator
The Vehicle Identification Number (VIN) is a 17-digit combination of letters
and numbers. The VIN is stamped on a metal tab riveted to the instrument panel
top, upper left of the dash. The VIN is a ...
Diagnosis and Testing
Seating
Special Tool(s)
Medium Speed Controller Area Network (MS-CAN)
This vehicle utilizes a communication system called a Medium Speed Controller
Area Network (MS-CAN). When diagnosing the memory seat, heated seats or climate
controlled seats, use a Vehicle Communication Module (VCM) and Integr ...
General Procedures
Air Conditioning (A/C) Clutch Air Gap Adjustment
Check the A/C clutch air gap at 3 equally spaced places between the
clutch plate and the A/C clutch pulley.
Remove the clutch plate. Add or remove spacers between the clutch plate
hub and the compressor shaft until the clearance is within ...
