California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18000 mi (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resorting to BBB AUTO LINE is not required by those statutes.
Getting the services you need
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your sell ...
Reporting safety defects (U.S. only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in the Getting ...
Other materials:
Front End Body Panels
SPECIFICATIONS
Torque Specifications
DESCRIPTION AND OPERATION
Active Grille Shutter System
Overview
The grille shutter system (when equipped) is comprised of the grille shutter
assembly and the grille shutter actuator. The grille shutter system is primarily
used to maximize fuel economy by reduc ...
Anti-Theft - Passive Anti-Theft System (PATS), With Intelligent Access (IA)
DESCRIPTION AND OPERATION
Anti-Theft
Component Location
RFA Module
Backup Transceiver
TPM Module
Passive Start Antenna (3 required)
Overview
PATS deters the vehicle from theft by preventing the ignition from turning on
and the engine from starting unless a programmed IA&n ...
Rear seats
Split-folding Rear Seat
WARNING: Before returning the seatback to its original position,
make sure that cargo or any objects are not trapped behind the
seatback. After returning the seatback to its original position, pull on
the seatback to make sure that it has fully latched. An unlatched seat
...
